Return and Refund Policy
Customer satisfaction is always the top priority at Maradek. Our dedicated quality assurance teams check your items before shipment. We accept return for a full refund* within 30 days from date of purchase.
All clearance items are final and cannot be return for a refund or replacement.
Return Conditions
To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Process of Return/Refund
We do not make refunds that are not in accordance with our policies. To protect all customers and ensure that all returns and exchanges are handled fairly, Maradek can only provide free return shipping label for refund to you in the following cases:
- You received the package in a damaged condition (proof required).
- Your item arrived in extremely poor quality (proof required).
- You received a wrong product was delivered (proof required).
For all other reason(s), other than above, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To ease the process of refund, you are to send us the following information in an email: –
Your Name:
Email:
Reason for requesting return:
How to return an item?
To start a return, you can contact us at hello@shopmaradek.com or admin@shopmaradek.com. If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you are returning the product:
- Carefully pack the item(s) in the original package.
- Place the shipping label neatly on the outside of the box.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days after the products have been received.
Late or missing refunds
If you haven’t received a refund after 7 working days, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shopmaradek.com
We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email at hello@shopmaradek.com if you have further questions.